Orders can be exchanged for up to 14 days after the date of delivery. To be eligible for exchange, shoes must be in new/unworn condition, odor free (pets, wear, smoke etc.) and in the original shoe box, just as they were received. Incomplete, damaged, worn, soiled or altered returns, or anything Cute Crystals reasonably believes has been used, will not be accepted and therefore sent back to the customer.
When shipping your order back to us for exchange, please make sure that the shoes are properly packaged. This means placing the shoes (and original shoe box) inside of another shipping box or large envelope. Shoes that are sent back to us and not simply taping up the original shoe box and using it as the shipping box as this ruins the original shoe box.
You should consider using a shipping service that has tracking or shipping insurance. We do not guarantee that we will receive your returned item.
***Inside the shoe box, please include a note explaining what needs to be done with the order once we receive it. (e.g. what size or style you’d like to exchange for)
Due to each order being hand customized and made-to-order, returns are not accepted.